A selection of feedback from owners who brought watches to Kaliber for servicing, restoration and collection care.
Back to Home"Brought in a 1970s Omega Seamaster that had been sitting in a drawer for a long time. Before they touched anything, I received a photographic record and a written scope with the price. Seven weeks later the watch came back running properly, with all the parts they replaced packaged separately. The condition report was detailed enough to actually be useful rather than just a formality."
"Had a full mechanical service done on a self-winding piece I use daily. The turnaround was eight working days, which felt about right. The timing data in the report showed the rate had improved considerably. Only minor thing — I would have liked a bit more detail on why the mainspring was replaced rather than just a note that it was. But the work itself seems solid; the watch has run consistently since."
"I run a collection care retainer covering five watches. The collection service is genuinely convenient — they arrange pick-up and delivery within the Klang Valley, so there is no scheduling around a trip to Jalan Sultan Ismail. The records per watch are thorough and make it easy to track which pieces are due for more substantive work."
"Inherited a 1965 IWC from my father that had not been serviced in at least two decades. The restoration programme handled everything clearly — I knew what each stage would cost before it started, and I got updates when they moved from one phase to the next. It took about six weeks in total. The watch now runs within about five seconds per day."
"Straightforward mechanical service on a hand-wound piece. The price was clearly stated at the start. The condition report was a genuine record, not just a tick-box document. The watch gained about fifteen seconds a day before the service; the report shows it is now within plus or minus eight per day. Reasonable result for the age and condition of the movement."
"First time using a dedicated watch servicing workshop rather than a brand service centre. The written scope before work starts is something I did not expect — it made the whole process feel far more transparent than I was used to. I came in for a routine service on a modern automatic and left with a clear record of what was found and what was done. Will be back."
Three jobs drawn from the workshop's records, with client permission, showing how different service situations were handled.
A 1968 Longines hand-wound wristwatch arrived with a frozen crown, visible corrosion on the caseback, a cracked acrylic crystal and no service history. The movement had not run in at least ten years. The owner wanted the watch worn again but was cautious about over-restoration that would affect its character.
Photographic survey documented the case patina before any work. Scope agreed to cover: full movement service, crown and stem replacement, crystal replacement with period-correct acrylic, caseback cleaning without polishing. The owner specifically declined case buffing, which was noted in the scope. Parts were sourced from an established supply network over four weeks.
Movement running at +9 seconds per day across five positions after regulation. Case retains original surface character. Crystal visually accurate to original specification. Total scope: six weeks. All replaced parts returned. Owner's note: "Exactly what I asked for — the original finish is intact and it runs well."
A client in Bangsar keeps six watches in regular rotation — three automatics, two hand-wound pieces and one quartz dress watch. Without a structured maintenance schedule, service history had become inconsistent and two pieces had unknown water-resistance status after strap changes.
Enrolled on the annual collection care retainer. At the first visit, all six pieces were assessed, water-resistance verified on the four rated pieces, straps inspected and battery replaced in the quartz watch. A service record file was opened for each piece noting current condition, last known service date and next recommended interval. Pick-up and return arranged from the client's home.
All six watches now on documented maintenance schedules. Two pieces identified as approaching full service intervals — scheduled for the following year. Client has a clear per-watch record after twelve months that makes future decisions straightforward. Retainer renewed for a second year.
A contemporary automatic worn daily for seven years, last serviced by the brand service centre four years prior. The owner noticed the watch was losing approximately forty-five seconds per day and the rotor occasionally felt sluggish. Malaysia's humidity had been affecting storage between wears.
Intake timing reading recorded: −47 sec/day, amplitude 210 degrees. Full strip-down identified oil migration in the barrel due to storage heat and a worn winding pawl contributing to the rotor feel. Complete ultrasonic clean, new lubrication, winding pawl replaced, pressure test after new gasket fitted. Scope agreed in writing before parts ordered.
Post-service timing: −3 sec/day, amplitude 270 degrees. Pressure test passed to original rating. Completed in seven working days. Condition report issued with both timing readings, replaced parts list and humidity storage advice for the client's specific storage circumstances. Watch covered under twelve-month workmanship period.
Member since 2016. Adheres to the association's published standards for scope documentation, component handling and client communications.
Recognised in the 2023 KL Watches community poll for documentation quality and service transparency — two areas cited as differentiators by members.
Lead watchmaker holds certification in advanced mechanical servicing covering Swiss lever-escapement procedures and vintage calibre protocols.
Use the contact form or call the workshop directly. The first step is a conversation about the watch, not a commitment to any particular service.